Incident & Nonconformity Management

• ISO9000
• NIS
• SOSFS

iFACTS supports both incident management and nonconformity management within the same platform, which provides a unified and traceable process regardless of the type of event. This can include everything from IT incidents, security breaches, vulnerabilities, accidents, and personal injuries – to quality nonconformities, lack of routines, process errors, or non-compliance with laws and standards. Reporting can be done via E-service for users who do not have a login to the system.

Incident management – from report to action

The incident module in iFACTS makes it possible to:

• Report and register events in real-time
• Categorize and prioritize by severity level
• Analyze geographically with map support
• Assess consequences and escalate when necessary
• Calculate costs and resource impact
• Report to relevant authorities and stakeholders
• Follow up with action plans

Connectivity is a central function – incidents can be linked to other parts of the organization, external parties, assets, processes, related incidents, and risks, which provides a complete overview and understanding of the event's impact.

Nonconformity management – driving improvement and preventing problems

The nonconformity module supports the entire chain from discovery to action and follow-up:

• Categorization based on type, severity, and impact
• Assigning responsible parties, setting due date for the nonconformity
• Automatic linking to relevant goals, processes, and risks
• Planning and allocation of corrective and preventive actions
• Follow-up on the effect and status of actions
• Documentation for audits and certification

The nonconformity management in iFACTS is a powerful tool for driving continuous improvement and ensuring compliance with requirements and standards.

Visualization, reporting, and analysis

Both incidents and nonconformities can be analyzed and visualized via iFACTS' report and dashboard tools. This provides trends, statistics, and key performance indicators as a basis for management decisions and strategic development.

Modular and flexible solution

All functionality is module-based and can be linked to different objects in the system – for example, processes, projects, assets, or geographical areas – which means the solution can be easily adapted to the organization's needs.