About iFACTS

What do you do at iFACTS?

My primary role at iFACTS is as Product Manager where I am responsible for product development, conceptualization, and continuously improving the platform’s functionality based on market demand and customer feedback. In addition, as CISO, I oversee information security at iFACTS to ensure we practice what we preach.

How long have you been with the company?

Since 2018 in various roles.

I joined iFACTS directly after completing my studies in IT and Economics at Malmö University, along with further economics studies at Lund University. My journey at iFACTS began as an application consultant with a strong focus on customer interaction, which gave me a solid foundation in our systems and an in-depth understanding of our clients needs. Since then, I’ve had several different roles within the company and have had the opportunity to grow through new challenges.

What makes iFACTS a great workplace?

Working at iFACTS is both fun and challenging. Our clients bring a wealth of experience and knowledge, which makes it incredibly rewarding to work closely with them to refine our product together. The flexibility of the product allows us to achieve a lot in a short amount of time.
In my role as Product Manager, staying in close contact with clients remains a key part of my work — to find inspiration, understand their challenges, and drive further development of our solutions.
At iFACTS, we also work very closely as a team. I collaborate daily with everyone from the CEO and our consulting and sales teams to the development team in Bucharest. It’s a fantastic group — ambitious, talented, and a lot of fun to work with.

What brought you to iFACTS and why have you stayed?

Back in 2017, I was drawn to iFACTS because it seemed like a place where I could do meaningful work—not just write code, but help build something that actually matters. What’s kept me here is the mix of interesting challenges, the trust we’re given, and the way the team works together. It’s a good feeling when your input makes a difference.

How does the collaboration between the Romanian and Swedish teams work?

It works pretty naturally. We’re in different places, but we plan, build, and solve problems together every day—through stand-ups, planning sessions, and regular check-ins. Whether you’re in Bucharest or Malmö, it really feels like one team.

What are you currently working on?

Lately, I’ve been working on the E-Service module, which allows external users—like citizens or partners—to send in things like claims through structured digital forms. It connects directly into our platform’s workflows, so everything happens smoothly in the background. It’s a nice mix of front-end, back-end logic, and configuration work.

What’s a recent technical challenge you tackled?

A recent one was integrating Active Directory to sync users automatically into our platform. It sounds simple, but making sure everything matched between AD and our internal model (with security and flexibility) took some thinking through.
Another challenge that stands out was when we had to migrate the core person entity—it impacted almost every part of the system and touched around 20,000 lines of code. It wasn’t flawless from the start, but with help from the team and some extra effort, we worked through it all. Definitely one of those “learn a lot as you go” situations.

Any advice for someone new to iFACTS?

Don’t worry about knowing everything from day one—just stay curious and ask questions. The platform is quite flexible and deep, and you’ll pick up a lot by exploring and talking to people.
Try to think beyond just your own code. We work closely with QA, BA, and consultants, so collaboration is a big part of how things move forward.
And finally—enjoy the culture. People here care, and that shows in everything from how we work to the small things like fika or the occasional retreat, or just staying after work to enjoy a glass of wine together. It makes the whole experience more relaxed and enjoyable.

What brought you to iFACTS and why have you stayed?

I came into contact with iFACTS when I lived in Stockholm and worked at the Pharmaceutical Injury Board (LMSN). I was running a digitalization project for LMSN that included an integration with the Pharmaceutical Insurance, which uses iFACTS software. When I then chose to move home to Skåne in 2017, iFACTS was the obvious choice as I was looking for a smaller company with its own product where I could be involved in influencing both the product and the company. In addition, the company is run by a woman, which was unusual in the male-dominated industry I had worked in for many years. I started as a test leader, but the role then evolved into the Operations Manager I am today. The reason I still work at iFACTS is that my full potential is utilized here, and I am constantly challenged and developing.

How does the collaboration between the Romanian and Swedish teams work?

I work daily with my Romanian colleagues. I don’t see us as two different teams, but rather we are one team that works closely together, regardless of our physical location.

What are you currently working on?

Creating an external “My Page” for organizations where they can get information about their claims/insurances and communicate with the case handlers.

What’s a recent technical challenge you tackled?

To get the communication flow in the external “My Page” to integrate with the internal iFACTS application and to facilitate the work for the case handler working in the application.

Any advice for someone new to iFACTS?

At iFACTS, you are never fully trained; there is always something new to learn. Learn to understand the technical concepts of the product.